FAQ

Frequently asked questions

Is there parking at Hadfer?

Yes, there is free off street parking on the premises.



What should I bring to my first appointment?

Just you. Plus an idea of what you would like from your treatment, what you need right now. All of these details will be discussed with Katie prior to your treatment. If you are on any medication or having any medical treatment you should bring details of these to your first appointment with confirmation from your GP or consultant that you are okay to have a treatment if necessary for any medical reason.



How can i pay?

Cash is preferred but you can also pay via Paypal or bank transfer. Details of Paypal & bank transfer all can be discussed during your first appointment.



Is there a discount for regular weekly appointments?

Yes, if you book a weekly appointment for 6 consecutive weeks then each treatment will be reduced to £35.00 per 1hr treatment. Details of payment can be arranged at your appointment.



Do you do gift vouchers?

Yes absolutely! My gift vouchers are really popular and clients use them for a wonderful gift for loved ones, friends, family and colleagues. You will not find a more heart felt, appreciated gift. Everyone needs a treatment at some point in their lives!



Can I have a pregnancy treatment?

You can have a pregnancy massage or reflexology treatment if you are over 12 weeks pregnant, have been for your 12 week scan and everything is progressing normally with your pregnancy.



How do i book an appointment?

You can email from this website or call or text or WhatsApp or send me a message on my Instagram page @hadfer.retreat Please contact me so that we can arrange a time and date that is suitable.



Do you work evenings and weekends?

Yes, i try to work on three evenings during the week, my last appointment is at 8pm. Please contact me to discuss an evening appointment. Yes i work at the weekend, I have two small children so i try to work around family life as much as possible so i do work at weekends but this is by negioation. Please contact me to discuss a weekend appointment.



Do you work onsite at retreat venues, festivals, hotels, hospices, schools?

Yes I do and I love this work! Please contact me to discuss booking me as a complementary therapist providing a wide range of treatments at your event/hotel/school/festival/retreat. I am fully insured by the FHT to work offsite and i have all of my own mobile equipment if required.



I have a family member in a care home, can you provide treatments in this setting?

Yes, I have experience of treating clients who are in care homes and hospices. I am fully insured by the FHT to work onsite. I have also trained in oncology massage and reflexology so i can travel to the venue with my mobile equipment to provide treatments at these sites. Please contact me to discuss in more detail.



I am on a glamping site/staying at an Air b&b, can I have a treatment where i am staying?

Yes, i am fully insured to provide onsite treatments so as long as there is a quiet space with easy access to the venue so i can bring my retreat room to you. The price for a 1hr mobile treatment is £60, this includes the 1hr treatment plus travel expenses & preparation time to set up my equipment. Please contact me to discuss this in further detail.



Do you treat male clients?

Yes, but I only treat male clients who have been referred to me via family or friends.



Do you have a cancellation policy?

Yes. If you need to reschedule or cancel an appointment please give me as much advance notice as possible so that other clients can use your appointment time. I am happy to reschedule appointments that are cancelled in advance but if you cancel your appointment within 24hrs of your appointment booking there will be a charge of 50% the treatment.